How to Cancel Spotify Subscription and Get a Refund
If you’re looking to cancel your Spotify subscription, whether you’re switching to another music platform or want a refund, this guide walks you through canceling your Spotify Premium subscription on various devices and provides options to contact Spotify customer support.
How to Cancel Spotify Subscription (Step-by-Step)
To cancel your Spotify subscription, follow these steps:
On a Web Browser:
- Go to Spotify’s Account page: https://www.spotify.com/account
- Log in to your account.
- Scroll down to the Your Plan section.
- Click Change Plan.
- Scroll to the bottom and select Cancel Premium under Spotify Free.
- Confirm your cancellation.
On iPhone/iPad (through Apple):
If you subscribed to Spotify through the App Store, you will need to cancel via your Apple account:
- Open the Settings app.
- Tap your name, then tap Subscriptions.
- Select Spotify from the list.
- Tap Cancel Subscription and confirm.
On Android (through Google Play):
If you subscribed through Google Play, follow these steps:
- Open the Google Play Store.
- Tap Menu > Subscriptions.
- Select Spotify.
- Tap Cancel Subscription and confirm.
Pro Tip:
Make sure to log in to your Spotify account after canceling to confirm that your subscription has been switched to Spotify Free.
How to Get a Refund from Spotify
Spotify does not generally offer refunds for canceled subscriptions. However, if there was an error or you were charged unexpectedly, you can contact Spotify support to request a refund: https://support.spotify.com/contact-spotify-support. Refunds are reviewed on a case-by-case basis.
When can you request a refund?
- If you were charged after you had already canceled your subscription.
- If there was an issue with the service during your billing period.
Ways to Contact Spotify Support
Chat:
You can contact Spotify through their online chat at: https://support.spotify.com/contact-spotify-support
Once there, select Chat and describe your issue.
Spotify Support Phone Numbers:
Spotify does not offer phone support, but you can use their contact form or chat service for assistance.
Spotify Support Email Address:
Spotify does not provide direct email support, but you can reach out via the online form here: https://support.spotify.com/contact-spotify-support
FAQs
1. How long does it take to cancel a Spotify subscription?
Canceling Spotify typically takes just a few minutes, depending on how you subscribed (directly, through Apple, or Google Play). Be sure to check your account to ensure the cancellation was successful.
2. Can I cancel Spotify without contacting customer support?
Yes, you can cancel directly from your account on Spotify’s website or through the App Store or Google Play depending on how you subscribed.
3. Does Spotify offer refunds automatically?
No, refunds are not automatic. You need to request a refund via their customer support if applicable.