OurTime

How to Cancel Your OurTime Membership with Ease

OurTime is a leading dating platform for singles over 50, offering a unique space for building meaningful connections. However, if you’ve decided it’s time to cancel your membership, this guide will provide all the steps, refund policies, and contact details you need for a hassle-free experience.

How to Cancel Your Membership

Canceling your OurTime membership is straightforward. Here are the steps depending on how you subscribed:

Canceling Online via OurTime Website

1. Log In: Access your account at OurTime.com.
2. Navigate to Account Settings: Click the gear icon at the top-right corner of the page.
3. Manage Subscription: Select “Manage Subscription” and enter your password when prompted.
4. Cancel Subscription: Click “Cancel Subscription,” respond to the survey questions, and confirm your cancellation.

💡 What to Expect: After canceling, you’ll receive a confirmation number and the subscription end date. If you don’t, log back into your account or contact support.

Canceling via Mobile App

1. Log In: Open the OurTime app and sign in.
2. Access Account Settings: Tap your profile icon, then tap the gear icon.
3. Manage Subscription: Select “Manage Account” > “Manage Subscription” and enter your password.
4. Cancel Subscription: Tap “Cancel Subscription,” complete the brief survey, and confirm.

📧 Pro Tip: Ensure you cancel before the next billing cycle to avoid charges.

Canceling via Apple or Google Play

Apple Subscriptions:

1. Open Settings on your iPhone or iPad.
2. Tap Apple ID > Subscriptions > OurTime.
3. Tap Cancel Subscription and confirm.

Google Play Subscriptions:

1. Open the Google Play Store app.
2. Go to Menu > Subscriptions > OurTime.
3. Tap Cancel Subscription and confirm.

Refund Policy:

Refunds for OurTime memberships vary based on circumstances:

• General Policy: Canceling stops future billing but retains premium access until the current billing cycle ends. Refunds for unused time are not provided.
• California Residents: You may cancel within three business days of subscribing for a full refund.

💡 Tip: Contact customer care for specific refund requests or disputes.

Ways to Contact OurTime Support

OurTime offers multiple ways to assist with cancellations or account inquiries:

• Help Center: Visit the OurTime Help Center for FAQs and guides.
• Customer Care Contact Form: Submit a request via the Contact Us page.
• Phone Support: Call 1-866-727-8920 to speak with a representative.

💡 Pro Tip: For immediate assistance, phone support is recommended..

FAQs

1. Can I pause my OurTime subscription instead of canceling?
No, OurTime does not currently offer a pause option. You can hide your profile or deactivate your account to take a break.

2. What happens to my profile after cancellation?
Your profile remains active as a free member with limited access. You can also choose to deactivate your account completely.

3. How do I confirm my cancellation?
You’ll receive a confirmation number and the subscription end date. Keep this information for your records.

4. Are there penalties for canceling early?
Canceling stops future billing, but you retain access until the billing cycle ends. Refunds for unused time are not provided.

5. How do I remove my profile from OurTime?
After canceling your subscription, go to your account settings to deactivate your profile.

All Contact Details

Here’s how to connect with OurTime for further assistance:

• Website Help Center: OurTime Help Center ✅ Verified
• Email: Use the Contact Us Form ✅ Verified
• Phone Support: 1-866-727-8920 ✅ Verified
• Social Media: Not actively used for support ⚠️ Not Verified

Data Deletion

If you no longer wish to keep your data on OurTime, follow these steps to request data deletion:

1. Log In to Your Account: Access your OurTime account via the website or app.
2. Navigate to Account Settings: Click the gear icon and look for the Privacy Settings section.
3. Request Data Deletion: Submit a request to delete your data. Depending on your region, you may need to confirm your identity for compliance with GDPR or CCPA regulations.
4. Contact Support for Assistance: If the option isn’t available in your account settings, contact Customer Care via the Contact Us Form or call 1-866-727-8920 to request data deletion.

💡 Note: Data deletion requests are irreversible. Once processed, all your data, including messages, matches, and account history, will be permanently deleted.

Related Guides

Looking for help with other services? Check out these guides:

• How to Cancel Match.com Membership
• How to Cancel Bumble Boost Membership
• How to Cancel eHarmony Membership

💡 Tip: Managing subscriptions is easy with these step-by-step resources.

The Bottom Line

Canceling your OurTime membership is simple when you follow these steps. Whether you’re stepping away temporarily or moving on to new experiences, this guide ensures a smooth process. For further assistance, explore our related guides or contact customer support.