Canceling Your Ancestry Subscription: A Comprehensive Guide
Ancestry.com is a leading platform for genealogical research, offering users access to a vast array of historical records and family tree-building tools. If you’ve decided to discontinue your subscription, this guide will walk you through the cancellation process, provide information on refund policies, and offer comprehensive contact details for further assistance.
How to Cancel Your Ancestry Subscription
Canceling your Ancestry subscription depends on how you initially signed up. Here are the steps to ensure a smooth cancellation process:
Canceling via Ancestry Website
- Log in to your account at Ancestry.com.
- Click on your username or profile name located at the top-right corner of the page and select “Account Settings” from the dropdown menu.
- In the “Membership” section, locate the subscription you wish to cancel.
- Click “Cancel membership” or “Cancel trial” and follow the on-screen instructions to complete the process.
- Upon successful cancellation, a confirmation number will be displayed, and you’ll receive a confirmation email.
Canceling via Mobile Devices
For iOS Devices:
- Open the Settings app on your device.
- Tap on your Apple ID > Subscriptions.
- Locate your Ancestry subscription and tap “Cancel Subscription.”
For Android Devices:
- Open the Google Play Store app.
- Tap the Menu icon (three horizontal lines) and select “Subscriptions.”
- Locate your Ancestry subscription and tap “Cancel Subscription.”
Understanding Ancestry’s Refund Policy:
Ancestry’s refund policies depend on the type and timing of the subscription:
- Free Trials: Cancel at least two days before the trial period ends to avoid charges.
- Monthly Subscriptions: Cancellations are effective at the end of the current billing period, and refunds are generally not provided for unused time.
- Subscriptions Longer than a Month (Billed Upfront): If canceled within the first 14 days of the initial subscription term, you may be eligible for a full refund. After this period, refunds are typically not available.
💡 Tip: Refer to Ancestry’s Renewal and Cancellation Terms for detailed information.
Contact Details for Ancestry Support
If you require further assistance, Ancestry offers multiple channels to connect with their support team:
- Help Center: Visit the Ancestry Support Center for a comprehensive collection of articles and FAQs.
- Email Support: Reach out via support@ancestry.com for personalized assistance.
Phone Support
- United States: 1-800-ANCESTRY (1-800-262-3787)
- Canada: 1-800-958-9073
- United Kingdom: 0800 404 9723
- Australia: 1-800-251-838
- New Zealand: 0800 442 100
- Ireland: 1-800-303-664
💡 Pro Tip: Support hours may vary by region. Check the local Ancestry website for the most accurate information.
FAQs
1. Can I pause my Ancestry subscription instead of canceling?
Ancestry does not offer a pause option. You would need to cancel your current subscription and re-subscribe when you’re ready to return.
2. What happens to my family tree and DNA data after cancellation?
Canceling your subscription does not delete your family tree or DNA data. You can continue to access your account as a registered guest, but certain features will be limited.
3. How can I confirm my subscription has been canceled?
You should receive a confirmation email with a cancellation number. You can also verify your account status in the “Account Settings” under the “Membership” section.
4. Are there any penalties for canceling my subscription early?
Depending on your subscription type, early cancellation may not result in a refund. Review Ancestry’s Renewal and Cancellation Terms for specific details.
All Contact Details
Here’s how to connect with Ancestry for further assistance:
- Website Help Center: Ancestry Support Center ✅ Verified
- Email: support@ancestry.com ✅ Verified
Phone Support
- United States: 1-800-ANCESTRY (1-800-262-3787) ✅ Verified
- Canada: 1-800-958-9073 ✅ Verified
- United Kingdom: 0800 404 9723 ✅ Verified
- Australia: 1-800-251-838 ✅ Verified
- New Zealand: 0800 442 100 ✅ Verified
- Ireland: 1-800-303-664 ✅ Verified
Related Guides
Looking for help with other services? Explore these guides:
- How to Cancel Netflix Subscription
- How to Cancel Amazon Prime Subscription
- How to Cancel Spotify Subscription
💡 Tip: Managing subscriptions doesn’t have to be stressful. Use these guides to make cancellations simple and quick.
The Bottom Line
Canceling your Ancestry subscription is simple when you follow the outlined steps. Whether you’re taking a break or no longer need the service, this guide ensures a smooth process. For more tips, check out our related guides to manage your subscriptions effortlessly.