December 15, 2024

CyberGhost VPN

How to Cancel CyberGhost VPN Subscription and Get a Refund

If you’re looking to cancel your CyberGhost VPN subscription, whether you’re switching to another VPN service or seeking a refund, this guide will help you cancel your CyberGhost account and contact CyberGhost support for any refund requests.

Table of Contents

How to Cancel CyberGhost VPN Subscription (Step-by-Step)

To cancel your CyberGhost VPN subscription, follow these steps:

On the CyberGhost Website:

Visit CyberGhost at https://www.cyberghostvpn.com/.
Log in to your account using your credentials.
Go to My Account and select Subscriptions.
Click on Manage Subscription and select Cancel Subscription.
Follow the prompts to confirm the cancellation.

Pro Tip:

You will still have access to CyberGhost VPN services until the end of your current billing period, even after cancellation.

How to Get a Refund from CyberGhost VPN

CyberGhost VPN offers a 45-day money-back guarantee for longer-term subscriptions (6-month plans or greater) and a 14-day guarantee for 1-month subscriptions. If you meet these criteria, you may be eligible for a refund:

Visit the CyberGhost Help Center at https://support.cyberghostvpn.com to initiate a refund request.
Contact Support via Live Chat or the contact form for further assistance.

When can you request a refund?

Within 45 days of purchasing a long-term subscription.
Within 14 days of purchasing a 1-month subscription.
If you experienced technical issues that CyberGhost couldn’t resolve.

Ways to Contact CyberGhost Support

Chat:
The quickest way to get help is via the CyberGhost Live Chat at: https://support.cyberghostvpn.com. Click Contact Us and initiate Live Chat for support with cancellations or refunds.

CyberGhost Support Phone Number:

CyberGhost does not offer phone support. All customer service inquiries should be made through their Help Center or Live Chat.

CyberGhost Support Email Address:
You can also reach CyberGhost through their contact form at: https://support.cyberghostvpn.com.hark.com.

FAQs

1. Can I still use CyberGhost after canceling my subscription?
Yes, after canceling, you will have full access to CyberGhost services until the end of your billing cycle.

2. Does CyberGhost automatically renew my subscription?
Yes, all CyberGhost VPN subscriptions are set to automatically renew unless canceled before the renewal date.

3. How long does it take to receive a refund from CyberGhost VPN?
Refunds typically take 5-10 business days to process, depending on your payment method.