How to Cancel Amazon Prime Video Subscription and Get a Refund
If you’re looking to cancel your Amazon Prime Video subscription, whether you’re switching to another streaming service or requesting a refund, this guide will show you how to cancel your Amazon Prime Video account and contact Amazon support for any refund requests.
How to Cancel Amazon Prime Video Subscription (Step-by-Step)
To cancel your Amazon Prime Video subscription, follow these steps depending on your platform:
On a Web Browser:
- Go to Amazon at https://www.amazon.com.
- Log in to your account.
- Click on Accounts & Lists in the top-right corner and select Prime Video.
- In Your Memberships & Subscriptions, click Prime Video Channels.
- Select the channel or subscription you want to cancel and click Cancel Channel or End Subscription.
- Follow the prompts to confirm your cancellation.
On Mobile (iOS or Android):
If you subscribed via Apple App Store or Google Play Store, follow these steps:
On iPhone/iPad:
- Open the Settings app on your device.
- Tap your name and go to Subscriptions.
- Select Amazon Prime Video from your active subscriptions.
- Tap Cancel Subscription and confirm.
On Android:
- Open the Google Play Store.
- Tap Menu > Subscriptions.
- Select Amazon Prime Video.
- Tap Cancel Subscription and confirm.
Pro Tip:
Even after canceling, you may continue to have access to Amazon Prime Video until the end of the current billing cycle. end of the current billing cycle.ntil the end of the current billing cycle.
How to Get a Refund from Amazon Prime Video
Amazon generally does not offer refunds for Prime Video subscriptions, but if you haven’t used any of the Prime Video services, you can request a refund by contacting Amazon support at: https://www.amazon.com/contact-us.
When can you request a refund?
- If you were charged for automatic renewal and haven’t used the service.
- If there was a billing error or technical issue with Prime Video.
Ways to Contact Amazon Prime Video Support
Chat:
You can contact Amazon Prime Video through their live chat at: https://www.amazon.com/contact-us
Select Chat to connect with an agent for subscription or refund inquiries.
Amazon Prime Video Support Phone Numbers:
Amazon does not provide direct phone support for Prime Video cancellations, but you can reach out via their help center.
Amazon Prime Video Support Email Address:
Amazon Prime Video does not offer direct email support for cancellations, but you can request assistance via their support form: https://www.amazon.com/contact-us
FAQs
1. How long does it take to cancel Amazon Prime Video?
Canceling Amazon Prime Video typically only takes a few minutes, and your subscription will remain active until the end of the billing period.
2. Can I cancel Amazon Prime Video without contacting customer support?
Yes, you can cancel directly through your Account Settings via the web or mobile apps without needing to contact customer support.
3. Does Amazon Prime Video offer automatic refunds?
No, refunds are not automatic. You need to request one through Amazon support if applicable.Norton support, and you must be within their 60-day refund period.