How to Cancel Norton Antivirus Subscription and Get a Refund
If you’re looking to cancel your Norton Antivirus subscription, whether you’re switching to another antivirus provider or requesting a refund, this guide will show you how to cancel your Norton account and contact Norton support for any refund requests.
How to Cancel Norton Antivirus Subscription (Step-by-Step)
To cancel your Norton Antivirus subscription, follow these steps:
On a Web Browser:
- Go to the Norton website at https://my.norton.com.
- Log in to your account.
- Click on My Subscriptions from the menu.
- Find the subscription you want to cancel and click Cancel Subscription.
- Follow the prompts to confirm the cancellation.
On Mobile (iOS or Android):
If you subscribed via the Apple App Store or Google Play Store, follow these steps:
On iPhone/iPad:
- Open the Settings app on your device.
- Tap your name and go to Subscriptions.
- Select Norton from your active subscriptions.
- Tap Cancel Subscription and confirm.
On Android:
- Open the Google Play Store.
- Tap Menu > Subscriptions.
- Select Norton.
- Tap Cancel Subscription and confirm.
Pro Tip:
Even after canceling, your Norton subscription will remain active until the end of the current billing cycle.ntil the end of the current billing cycle.
How to Get a Refund from Norton
Norton offers a 60-day refund policy for annual subscriptions. If you’re within this period, you can contact Norton support to request a refund. Go to: https://support.norton.com.
When can you request a refund?
- If you were charged for an automatic renewal that you didn’t want.
- If you didn’t use the service and are within the 60-day refund window.
Ways to Contact Norton Support
Chat:
You can contact Norton through their live chat: https://support.norton.com
Select Chat to connect with an agent for subscription or refund assistance.
Norton Support Phone Numbers:
US: 1-855-815-2726
Canada: 1-855-815-2726
UK: 0800-917-0817
You can find additional country-specific support numbers here: https://support.norton.com.
Norton Support Email Address:
Norton does not offer direct email support, but you can contact them through their chat or phone options.
FAQs
1. How long does it take to cancel a Norton Antivirus subscription?
Canceling Norton typically takes a few minutes. Your protection will remain active until the end of the current billing period.
2. Can I cancel Norton Antivirus without contacting customer support?
Yes, you can cancel the auto-renewal directly through your Norton account or the app store if you subscribed through Apple or Google Play.
3. Does Norton offer automatic refunds?
No, refunds are not automatic. You must request one manually through Norton support, and you must be within their 60-day refund period.